Coordinator of Theatre and Music & Box Office Manager

POSITION SUMMARY: This staff member will serve as Box Office Manager and Coordinator for Theatre and Music. Requires some nights and weekends.

EDUCATION AND/OR EXPERIENCE REQUIRED:

• Bachelor’s Degree in Theatre or Arts Management
• Experience in Theatre Marketing and/or Management
• 1+ years’ experience working in box office management or visitor/customer service field
• Experience in supporting theatrical and music productions and events

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Box Office Management
  • Build and maintain ticketing pages for each production and season tickets
  • Manage and restock concessions inventory (snacks, drinks, and roses) for performances and graduation
  • Respond to any emails or calls pertaining to productions, ticket sales, and refunds
    • Recruit, train, and supervise box office attendants and ushers
    • Oversee box office and concession sales, policies, and processes
• Assist with selecting productions for each production season (reading scripts).
• Organize the TM performance season including the Shakespeare Upon Avon and keep the departmental calendar updated
• Work with the Artistic Director and Events Coordinator to formally reserve space for production and performances
• Writes and processes short term contracts for TM contractors
• Secure performance rights and materials for theatre productions ensure contract compliance in production and promotions
• Manages day to day TM operations including theatre material orders and purchases: plan, order, coordinate, purchase of materials needed for technical production such as props, costumes, lumber, lighting and sound equipment for the calendar year
• Supervise and manage students working on production in a management or marketing position.
• Marketing/Promotions
  • Work with the RCU marketing office to create and order new promotional materials
  • Develop promotional and marketing strategies for TM in collaboration with the Artistic Director/Chair
  • Coordinate and/or execute promotional and marketing strategies including:
  • Maintain and regularly update TM website
    • Create and distribute social media content, press releases, Ludus mass email campaigns, and internal announcements
    • Coordinate or take and archive promotional and production photos.
    • Update and order prints of department materials and cyclical promotional materials
  • Coordinate student workers to market the TM events by distributing printed and digital materials
• Send and receive all email correspondence through Theatre and Music email accounts
• Recruiting
  • Coordinate dates and registration for Theatrefests
  • Create, schedule, and send emails to prospective students
  • Data entry and tracking in Salesforce
• Create annual season program, including overseeing the sale and inclusion of corporate ads
• Create program inserts for TM events including theatre productions, voice recitals, and music showcases
• Prepare and format TM annual report, compiling relevant information
• Monitor and replenish office supplies including toner and printer paper
• Prepare purchase requests and budget transfers, invoices, expense reports, check requests, process revenue and donations for Theatre and Music, and track finances with monthly business office reconcile