Audience Services Manager - New York Musical Festival

Audience Services Manager



Description:

The Audience Services Manager oversees all ticketing administration and patron services for the Festival. The position will be responsible for creating wrap reports for each production, handling all ticket reservations for Patrons, Passholders and staff, and working closely with the General Management team to analyze sales trends.



This is a seasonal full-time position from mid-May to mid-August, working with the NYMF administrative staff in the offices and with the front-of-house staff in each venue.



Responsibilities:

Oversee all ticketing and Festival Pass administration

Coordinate NYMF Patron and concierge services

Create daily ticketing reports

Supervise the box office staff in all festival venues

Work with General Management team on the final show box office settlements

Analyze sales trends



Requirements:

Exceptional interpersonal communication skills

Background in customer service and management positions

Ability to work effectively for long hours in a high-pressure environment

Ability and willingness to work weekends and evenings as required by the events schedule

Proficiency in Microsoft Office Suite

Experience with ticketing software (preferably OvationTix)



Preferred Skills:

Experience with Salesforce

Experience managing staff or interns

Salary commensurate with experience.



To apply, email resume and cover letter to jobs@nymf.org.

NYMF is an EOE.