Anyone been following this story? I'm a member and was trying to cancel my membership, but you have to go in person, and everything is shut down. So you can't. And they're still charging us for the month of April. Any idea what to do?
Even if they told you not do so, send them an email that you want to terminate your membership. Go into detail why you are unable to go in person. By putting it in writing, you will have evidence if you need to dispute the charge. I assume they are taking out payment on your credit card.
The Attorney General finally got involved a few days ago demanding it freezes memberships and honor cancellations. If they still refuse, they will be f*cked legally speaking. Goddamn crooks.
But they've already taken the money. So how do I get that back?
You have to call your bank and dispute the charges. They are in now in violation of the law, so getting your money back will not be a problem.
I was a member of a gym that went bankrupt so getting the money back was impossible. If nothing else you should be credited for the months they were closed and they should add the months on to your membership.
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