Some Advice-Six and Coronavirus

[dave1606]

I bought tickets to Six on the presale ($49 tickets) for this weekends show for my mom and her friends. 

My mom is in the at risk age range for this virus and she and her friends do not want to go. I suggested we pick a date in august and try to exchange. 

However, if I do that, Ticketmaster has informed me I need to pay the difference in price which is essentially re-buying the tickets again since they have doubled the price. 

Do I have a leg to stand on with the box office given these extraordinary situation? I need some advice before I go up and talk to them.

[bdn223]

dave1606 said: "I bought tickets to Six on the presale ($49 tickets) for this weekends show for my mom and her friends.

My mom is in the at risk age range for this virus and she and her friends do not want to go. I suggested we pick a date in august and try to exchange.

However, if I do that, Ticketmaster has informed me I need to pay the difference in price which is essentially re-buying the tickets again since they have doubled the price.

Do I have a leg to stand on with the box office given these extraordinary situation? I need some advice before I go up and talk to them."

I'd  contact the box office directly, and if worse comes to worse reach out to Six's social media. They likely won't be able to help, but they should be able to put you in touch with who can.

[AlanB3]

You likely can get a refund, but I don't see that they are going to honor $49 tickets for later in the run despite the extraordinary circumstances. That said, tickets themselves might be less expensive at a future date as Broadway tries to recover. Hard to say.

[carolinaguy]

Someone on another board said they were told by Ticketmaster that Six is not currently offering refunds.

Peer pressure and shaming may change that.

[CT2NYC]

You don't have a leg to stand on. If Broadway stays open, which it probably won't, there's no reason why they should honor that price for a future performance. If you got a refund, you'd get $49 per ticket back, not the amount that it will cost you to rebook.

[CT2NYC]

carolinaguy said: "Someone on another board said they were told by Ticketmaster that Six is not currently offering refunds.

Peer pressure and shaming may change that."

Someone on the other board said they already got one.

[Theater'sBestFriend]

I’m totally sympathetic with your situation, and so sorry to know you have this hassle. Obviously, your mom’s, your, and others’ health are a top priority. I hope you all enjoy continued excellent health!

That said - and I don’t know whether you are in a position to do this - have you considered forgoing your discount as a goodwill donation to the theater community in their moment of crisis? I’m just thinking about the economic impact on the industry and all the actors, stage hands, and others it employs if theater lovers who might be in a position to help them survive this crisis only think of themselves. Imagine the impact of that on the industry if no one who could help does so. 

It seems we all might take a long view and pitch in to the extent we are reasonably able to cushion the blow, and help support an institution and tradition we all love during this crisis. We all want to see it survive. I hope this won’t leave us with a world of only live streaming on our personal devices!

[Pashacar]

Theater'sBestFriend said: "have you considered forgoing yourdiscountas a goodwill donation tothe theater community in their moment of crisis? I’m just thinking about the economic impact on the industry and all the actors, stage hands, and others it employsif theater lovers whomight be in a position to help themsurvive this crisis only think of themselves.Imagine the impact of that on the industry if no one who could helpdoes so."

I know this comes from a good place, but understand that SIX is among the most commercial of our theater offerings right now. Paying top dollar to "support" it would do a lot more to pad producers' pockets than support any actor or stagehand.

[Robbie2]

BREAKING just announced live NEWS Conference !!!

BROADWAY WILL CLOSE AT 5:00 TONIGHT~ Per Cuomo just now!!!

Broadway will shut down four to six weeks beginning tonight, due to the coronavirus outbreak,

 
https://nypost.com/2020/03/12/broadway-shutting-down-all-productions-over-coronavirus-pandemic/

[Theater'sBestFriend]

Some folks will cope with this situation by demonizing producers. They always do. Haters gonna hate.

But I don’t know how much haters opinions are founded on fiscal evidence and smart analysis of who is vulnerable in this crisis. Did it occur to you to consider suggesting that the city, state and federal governments, whose tax bases profit hugely from this $billion+ industry, might pitch in now? Like they did for Wall Street after 2008 to the tune of trillions of dollars? Or was that just a reflexive “let’s kick the producers”?

I often wonder how many people who do that actually know what keeps this unique New York institution alive.  Perhaps this would be a moment to advocate the idea that there is collective civic responsibility to mitigate damage to our theater industry.

Some industries do not survive a crisis. I could easily see investors fleeing to other entertainment media depending upon how this situation is managed. Folks who care about the theater might want to focus on that, rather than forming a circular firing squad within their family.