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Telecharge’s website not letting you select a seat today?

Harriet Craig Profile PhotoHarriet Craig Profile Photo
Harriet Craig
Understudy
joined:7/15/15
Understudy
joined:
7/15/15

 

I’m trying to buy a ticket for A Christmas Carol on Telechargeoffers.com, using the Playbill discount code. I got as far as selecting the date I want and the seat I want. But when I tap on the seat on the seating chart, nothing comes up in the “My selection” window, and when I tap on “Buy”, it tells me that I have to select a seat first. I buy tickets on Telecharge’s website all the time, and I’m not doing anything different from what I always do, so I think the problem is with the website, not me. Is anyone else having the same problem?

As an experiment, I have tried other dates, other shows, and the regular Telecharge website, and the same thing happens.

Just to make the experience more frustrating, I called Telecharge and spoke to a rep. After I had given her the date, the seat number, my name, address, telephone number, and email address (but not my credit card information), the call got cut off. I give up for now. I’ll try again later and hope Telecharge has fixed their website.

 

Telecharge Profile PhotoTelecharge Profile Photo
Telecharge
Swing
joined:5/10/18
Swing
joined:
5/10/18

Hi there

I'm sorry you're experiencing this. Can you shoot a quick email to feedback@telecharge.com? We want to look into this and help you complete your purchase.

Harriet Craig Profile PhotoHarriet Craig Profile Photo
Harriet Craig
Understudy
joined:7/15/15
Understudy
joined:
7/15/15

Telecharge said: "Hi there

I'm sorry you're experiencing this. Can you shoot a quick email to feedback@telecharge.com?Wewant to look into this and help you complete your purchase.
"

Done. Thanks.