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Times Square Partial Power Outage

schubox
Broadway Legend
joined:5/16/16
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5/16/16
Times Square Partial Power Outage#76
Posted: 7/14/19 at 4:37pm

ArtMan said: "schubox said: "So I got the exchange email for Oklahoma from Telecharge, but problem is, the prices have gone up since I bought these. Any chance if I call Telecharge they can get me the same price or am I screwed?"

I would deal with the theatre box office first, in dealing with your exchange, especially since you had premium seats. They might be more understanding. If that flutters out, then deal with Telecharge, (unless you are specifically being told you HAVE to go through them).
"

I called Telecharge and they told me I could email their managers and they would talk to the producers and see what they could do. But maybe I should go straight to the box office.

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Cape Twirl of Doom
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joined:11/2/05
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Times Square Partial Power Outage#77
Posted: 7/14/19 at 4:53pm
I thought Radio City was also without power so how did Beetlejuice manage to be unaffected?
"It's Phantom meets Hamlet... Phamlet!"
Fosse76
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joined:3/21/05
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3/21/05
Times Square Partial Power Outage#78
Posted: 7/14/19 at 5:17pm

schubox said: "I called Telecharge and they told me I could email their managers and they would talk to the producers and see what they could do. But maybe I should go straight to the box office."

At most. you are entitled to a refund of your ticket. Once received,  you have been made whole. Unfortunately,  you are not entitled to less expensive tickets, and the box office might not have the authority to discount the tickets. 

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ACL2006
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Times Square Partial Power Outage#79
Posted: 7/14/19 at 5:21pm

Some costumes got damaged overnight forcing some improvising in the costume department. 

Due to the blackout, a flood occurred backstage at the Minskoff Theatre, damaging many costumes required for The Lion King.

 

The Lion King suffers flood during the blackout. The show goes on.

A Chorus Line revival played its final Broadway performance on August 17, 2008. The tour played its final performance on August 21, 2011. A new non-equity tour started in October 2012 played its final performance on March 23, 2013. Another non-equity tour launched on January 20, 2018. The tour ended its US run in Kansas City and then toured throughout Japan August & September 2018.
schubox
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joined:5/16/16
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Times Square Partial Power Outage#80
Posted: 7/14/19 at 5:23pm

Fosse76 said: "schubox said: "I called Telecharge and they told me I could email their managers and they would talk to the producers and see what they could do. But maybe I should go straight to the box office."

At most. you are entitled to a refund of your ticket. Once received, you have been made whole. Unfortunately, you are not entitled to less expensive tickets,and the box office might not have the authority to discount the tickets.
"

Yeah I doubt they'll give me those same seats for the price I paid back in April, but it doesn't hurt to try 

trpguyy
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joined:2/25/05
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Times Square Partial Power Outage#81
Posted: 7/14/19 at 5:37pm

KathyNYC2 said: 
Many theaters do have back up generators in case they have a power problem. That said, when there is a city wide blackout, it’s not just “can the show go on?”It’s “ can we get these people home safelyif public transportation is not working”? You just want to get as many people out of the area as quickly as possible.The power came on pretty quickly last night by blackout standards but that’s not necessarily the norm. Safety over everything else."

*If* a theater has a backup generator, it is in place for the building facilities, not show power. So dressing rooms and front of house may have lights on, but there is not thousands of amps of power and separate disconnects that are required for stage lighting, audio, automation, etc. 

kbreen826
Swing
joined:5/8/17
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Times Square Partial Power Outage#82
Posted: 7/14/19 at 5:48pm
Updated On: 7/14/19 at 05:48 PM
Jarethan
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joined:2/10/11
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Times Square Partial Power Outage#83
Posted: 7/14/19 at 7:05pm

schubox said: "So I got the exchange email for Oklahoma from Telecharge, but problem is, the prices have gone up since I bought these. Any chance if I call Telecharge they can get me the same price or am I screwed?"

This happened to me last summer with Moulin Rouge in Boston.  A perforamnce was cancelled and the seats we had were about $50 more than we had paid.  The theatre honored the seats and sat us as close to the original (admittedly better) seats we had purchased.  It was my opinion at the time that they were going above and beyond to do the best they could yo keep people whole.

On another note, imagine the people who paid huge premiums on Stub Hub for Moulin Rouge or Hamilton or TKAM?  I had friends who so wanted to see TKAM that they paid over $600 a ticket for the show, and cut back on theatergoing for quite a while to offset the price they paid.  If that was their performance, they would have been devastated, in response to a prior  post.

schubox
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joined:5/16/16
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Times Square Partial Power Outage#84
Posted: 7/14/19 at 7:27pm

Jarethan said: "schubox said: "So I got the exchange email for Oklahoma from Telecharge, but problem is, the prices have gone up since I bought these. Any chance if I call Telecharge they can get me the same price or am I screwed?"

This happened to me last summer with Moulin Rouge in Boston. A perforamnce was cancelled and the seats we had were about $50 more than we had paid. The theatre honored the seats and sat us as close to the original (admittedly better) seats we had purchased. It was my opinion at the time that they were going above and beyond to do the best they could yo keep people whole.

On another note, imagine the people who paid huge premiums on Stub Hub for Moulin Rouge or Hamilton or TKAM? I had friends who so wanted to see TKAM that they paid over $600 a ticket for the show, and cut back on theatergoing for quite a while to offset the price they paid. If that was their performance, they would have been devastated, in response to a prior post.
"

Who did you speak to? I talked to Telecharge and am waiting to hear back from a manager. I called the box office too, but no one answered so I left a message.

Iclick
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joined:4/1/19
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Times Square Partial Power Outage#85
Posted: 7/14/19 at 8:39pm
Playbill.com sells playbills if you cannot find an inexpensive one on eBay
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Broadway Joe
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Times Square Partial Power Outage#86
Posted: 7/15/19 at 8:20am

Jarethan said:
On another note, imagine the people who paid huge premiums on Stub Hub for Moulin Rouge or Hamilton or TKAM? I had friends who so wanted to see TKAM that they paid over $600 a ticket for the show, and cut back on theatergoing for quite a while to offset the price they paid. If that was their performance, they would have been devastated, in response to a prior post."

StubHub refunds the money if a show gets canceled

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givesmevoice
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Times Square Partial Power Outage#87
Posted: 7/15/19 at 8:40am

Cape Twirl of Doom said: "I thought Radio City was also without power so how did Beetlejuice manage to be unaffected?"

I was wondering the same thing, since I thought I read that the blackout was from 5th all the way to the Hudson River. I wondered if some of the theaters (namely the Sondheim, Lyceum and Hudson) were on a different grid than the rest of the theaters that are west of Broadway AND are at the northern end of their grid. But I’m not sure why the Winter Garden wouldn’t have been affected.

When I see the phrase "the ____ estate", I imagine a vast mansion in the country full of monocled men and high-collared women receiving letters about productions across the country and doing spit-takes at whatever they contain. -Kad
AEA AGMA SM
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Times Square Partial Power Outage#88
Posted: 7/15/19 at 10:46am

I'm sure that the power grid, like everything else in NYC, is a weird, complicated mess of patchwork that makes no sense. Looking at the outage maps on Saturday I was seeing some buildings as far south as 34th that were being affected, and did see inconsistent reports regarding how far east it was affecting areas as well. Even the fact that supposedly Stage 42 still had power (I saw people claiming Fiddler was still running that night), but Signature did lose power, as I know several friends either involved in or seeing a NYMF show that night.

Did you know that every day Mexican gays cross our borders and unplug our brain-dead ladies?
schubox
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joined:5/16/16
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Times Square Partial Power Outage#89
Posted: 7/15/19 at 11:55am
So update, I called the CITS box office yesterday and left a message and they called me back. I talked to a woman named Mandy who said she was the treasurer. She was amazingly nice and helpful. She refunded my money from the canceled performance and allowed me to get my tickets (actually one seat over as one of the ones I bought was already purchased) for the price I paid back in April. She also refunded my Telecharge service fee so I actually got them for $30 cheaper. So thanks for the suggestion to call the box office. And thanks to CITS for being awesome in the customer service department.
LxGstv
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joined:11/22/16
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Times Square Partial Power Outage#90
Posted: 7/15/19 at 1:29pm

AEA AGMA SM said: "I'm sure that the power grid, like everything else in NYC, is a weird, complicated mess of patchwork that makes no sense. Looking at the outage maps on Saturday I was seeing some buildings as far south as 34th that were being affected, and did see inconsistent reports regarding how far east it was affecting areas as well. Even the fact that supposedly Stage 42 still had power (I saw people claimingFiddler was still running that night), but Signature did lose power, as I know several friends either involved in or seeing a NYMF show that night."

Stage 42 did indeed have power. 42nd street had power on 8th, 9th and 10th Avenue. Signature Theater didn’t, but CVS right across the street from it had power.

The movie theaters on 42nd street were both open.

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perfectlymarvelous
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Times Square Partial Power Outage#91
Posted: 7/15/19 at 7:17pm

Signature also lost power about 2 hours after Times Square did. We had a 9 pm NYMF curtain that did go up, but we lost power about 20-30 minutes into the performance and then cancelled it. 

ArtMan
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joined:9/10/08
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Times Square Partial Power Outage#92
Posted: 7/15/19 at 9:06pm

schubox said: "So update, I called the CITS box office yesterday and left a message and they called me back. I talked to a woman named Mandy who said she was the treasurer. She was amazingly nice and helpful. She refunded my money from the canceled performance and allowed me to get my tickets (actually one seat over as one of the ones I bought was already purchased) for the price I paid back in April. She also refunded my Telecharge service fee so I actually got them for $30 cheaper. So thanks for the suggestion to call the box office. And thanks to CITS for being awesome in the customer service department."

Glad to hear that it worked out, (since I made the suggestion).  It just shows that if you don't ask, then nothing is going to happen.  Not only did you get what you had hoped, you saved $30.


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