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TodayTix and TKTS tickets - can you exchange when over-the-title star is out?

Lucy Harbin
Understudy
joined:2/1/04
Understudy
joined:
2/1/04

In a case when an over-the-title star is out and the box office is offering exchanges/refunds... can you exchange even if you've bought your ticket from TodayTix or at the TKTS booth?  Or if your ticket came from one of those places, are you out of luck and nothing can be done?

Thanks for any info!

 

 

 

Islander_fan
Broadway Star
joined:6/25/14
Broadway Star
joined:
6/25/14
No, I am pretty sure you cant. Today tix and TKTS are considered to be a third party seller. Box offices can only help a patron in a situation like that if they ticket was bought from an official first party seller (Ticketmaster/telecharge or the theatre box office:
JSquared2
Broadway Star
joined:3/23/17
Broadway Star
joined:
3/23/17

To borrow Hogan's oft-used phrase, There. Are. No. Rules.  Go to the actual box office.  If it's an underperforming show, they may very well allow you to past date.  If it's Mockingbird, or Dear Evan Hansen, then probably not. Last week I pastdated a TodayTix ticket.  But no one on this board can give you an accurate response.  Go to the box office.

Islander_fan
Broadway Star
joined:6/25/14
Broadway Star
joined:
6/25/14

JSquared2 said: "To borrow Hogan's oft-used phrase, There. Are. No. Rules. Go to the actual box office. If it's an underperforming show, they may very well allow you to past date. If it'sMockingbird, orDear Evan Hansen, then probably not. Last week I pastdated a TodayTix ticket. But no one on this board can give you an accurate response. Go to the box office."

 I do find offense in saying that no one here can give an exact response. I work on Broadway for just under shy of three years as an usher. I’ve worked different theatres and all house managers/front of house staff always tries to be accommodating when possible. Even if the tickets were bought third party. I can state two good examples of this.

 

1. I was working War Paint. A patron who bought her ticket from her hotel was not happy when she found out that those siting in the same area ended up paying the same price she did, she paid much higher and was far from happy about that. The house manager very politely explained why that was, that they got their tickets from the theatre/Ticketmaster and she got it from her hotel. He informed her that because that was the case they unfortunately couldn’t help her. She  wasn’t happy but still stayed and enjoyed the show.

 

2. During a performance of Chicago, a patron came up to me, saying that he thought that the tickets he had were more towards the center than the side He showed me his receipt from seat geek. I informed him (as per what I was taught to do in  this stuarion) and told him very politely that since he got the tickets from seat geek there unfortunately wasn’t any way we can help. 

So yes, if it’s bought third party, even reputable ones such as TKTS or TodayTix, it’s still third party.

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starcatchers
Broadway Star
joined:3/22/14
Broadway Star
joined:
3/22/14
I have definitely past dated TodayTix tickets in the past. It depends on the show.
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phan24
Broadway Star
joined:6/26/08
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Islander_fan said: "JSquared2 said: "To borrow Hogan's oft-used phrase, There. Are. No. Rules. Go to the actual box office. If it's an underperforming show, they may very well allow you to past date. If it'sMockingbird, orDear Evan Hansen, then probably not. Last week I pastdated a TodayTix ticket. But no one on this board can give you an accurate response. Go to the box office."

I do find offense in saying that no one here can give an exact response. I work on Broadway for just under shy of three years as an usher. I’ve worked different theatres and all house managers/front of house staff always tries to be accommodating when possible. Even if the tickets were bought third party. I can state two good examples of this.



1. I was working War Paint. A patron who bought her ticket from her hotel was not happy when she found out that those siting in the same area ended up paying the same price she did, she paid much higher and was far from happy about that. The house manager very politely explained why that was, that they got their tickets from the theatre/Ticketmaster and she got it from her hotel. He informed her that because that was the case they unfortunately couldn’t help her. She wasn’t happy but still stayed and enjoyed the show.



2. During a performance of Chicago, a patron came up to me, saying that he thought that the tickets he had were more towards the center than the side He showed me his receipt from seat geek. I informed him (as per what I was taught to do in this stuarion) and told him very politely that since he got the tickets from seat geek there unfortunately wasn’t any way we can help.

So yes, if it’s bought third party, even reputable ones such as TKTS or TodayTix, it’s still third party.
"

 

Thanks for going out of your way to prove, indeed, that no one here can give an exact response

JSquared2
Broadway Star
joined:3/23/17
Broadway Star
joined:
3/23/17

Islander_fan said: "JSquared2 said: "To borrow Hogan's oft-used phrase, There. Are. No. Rules. Go to the actual box office. If it's an underperforming show, they may very well allow you to past date. If it'sMockingbird, orDear Evan Hansen, then probably not. Last week I pastdated a TodayTix ticket. But no one on this board can give you an accurate response. Go to the box office."

I do find offense in saying that no one here can give an exact response. I work on Broadway for just under shy of three years as an usher. I’ve worked different theatres and all house managers/front of house staff always tries to be accommodating when possible. Even if the tickets were bought third party. I can state two good examples of this.



1. I was working War Paint. A patron who bought her ticket from her hotel was not happy when she found out that those siting in the same area ended up paying the same price she did, she paid much higher and was far from happy about that. The house manager very politely explained why that was, that they got their tickets from the theatre/Ticketmaster and she got it from her hotel. He informed her that because that was the case they unfortunately couldn’t help her. She wasn’t happy but still stayed and enjoyed the show.


2. During a performance of Chicago, a patron came up to me, saying that he thought that the tickets he had were more towards the center than the side He showed me his receipt from seat geek. I informed him (as per what I was taught to do in this stuarion) and told him very politely that since he got the tickets from seat geek there unfortunately wasn’t any way we can help.

So yes, if it’s bought third party, even reputable ones such as TKTS or TodayTix, it’s still third party.
"

 

With all due respect, the ushers do not get a vote in how the box office and producers for any particular show choose to handle refund/past-dating policies.  Your anecdotal evidence (in 2  wildly different scenarios) has no correlation on how these things are handled, which are (as you yourself acknowledge) on a show by show basis.  So please take your "offense" elsewhere.

Updated On: 1/10/19 at 05:59 PM
Islander_fan
Broadway Star
joined:6/25/14
Broadway Star
joined:
6/25/14

JSquared2 said: "Islander_fan said: "JSquared2 said: "To borrow Hogan's oft-used phrase, There. Are. No. Rules. Go to the actual box office. If it's an underperforming show, they may very well allow you to past date. If it'sMockingbird, orDear Evan Hansen, then probably not. Last week I pastdated a TodayTix ticket. But no one on this board can give you an accurate response. Go to the box office."

I do find offense in saying that no one here can give an exact response. I work on Broadway for just under shy of three years as an usher. I’ve worked different theatres and all house managers/front of house staff always tries to be accommodating when possible. Even if the tickets were bought third party. I can state two good examples of this.



1. I was working War Paint. A patron who bought her ticket from her hotel was not happy when she found out that those siting in the same area ended up paying the same price she did, she paid much higher and was far from happy about that. The house manager very politely explained why that was, that they got their tickets from the theatre/Ticketmaster and she got it from her hotel. He informed her that because that was the case they unfortunately couldn’t help her. She wasn’t happy but still stayed and enjoyed the show.


2. During a performance of Chicago, a patron came up to me, saying that he thought that the tickets he had were more towards the center than the side He showed me his receipt from seat geek. I informed him (as per what I was taught to do in this stuarion) and told him very politely that since he got the tickets from seat geek there unfortunately wasn’t any way we can help.

So yes, if it’s bought third party, even reputable ones such as TKTS or TodayTix, it’s still third party.
"



With all due respect, the ushers do not get a vote in how the box office and producers for any particular show choose to handle refund/past-dating policies. Your anecdotal evidence (in 2 wildly different scenarios) hasno correlation on how these things are handled, which are (as you yourself acknowledge) on a show by show basis. So please take your "offense" elsewhere.
"

With all due respect you’re very much incorrrect. But, please indulge me. How do you know what you’re saying is correct? I’m genuinely curious 

Carmilla
Chorus Member
joined:1/24/12
Chorus Member
joined:
1/24/12

TodayTix will not issue a refund or exchange if an over the title actor is out. They will give you past dating instructions, and let you know that past dating is at the theatre's discretion.

If it's a future performance, sometimes they offer to attempt to resell your tickets for you. But even if they do resell, they will only give you TodayTix credit, not a refund back to your original method of payment.

For TodayTix orders that you have to pick up your ticket from an agent, they will only issue full refunds if you call them IMMEDIATELY after the order was placed, and they haven't processed the order yet.

For TodayTix orders that you pick up tickets from the venue box office, it depends on the show. You may be able to get a refund.

They won't issue you a refund if you miss a show.

Updated On: 1/10/19 at 09:34 PM