Last month I went to pick my tickets at the box office of the Palace Theatre (SpongeBob Squarepants) and right before me, 2 teens were in line. When it was their turn, they asked the man in the Box Office if he had any extra playbills and the man gave them 2 playbills. This was a Saturday morning 3 hours before the first show. I suppose it depends on the theatre / show as I have read some comments of theaters where they do not give playbills unless you see the show.