SolvePath Transforms Enterprise Q&A Space With Natural Language Processing and Big Data Technologies
Senexx, Inc. today announced the availability of SolvePath, a breakthrough enterprise questions and answers (Q&A) collaboration platform that empowers businesses to provide their employees with fast, easy access to critical knowledge and expertise within their organization. SolvePath is a cloud-based solution that helps eliminate the obstacle of finding a subject matter expert or the right piece of information hidden within the massive volumes of "big data" that exist in today's corporate enterprises. Unlike existing Social Business Software (SBS) systems that force users to spend time going through videos, files and other content to find the answers to specific questions, SolvePath uses advanced Natural Language Processing and machine learning algorithms to provide a targeted solution to the information consumption problem.
About 80% of valuable information in an enterprise is unstructured data like emails and files. Research shows that corporate employees spend up to 20 percent of their workday searching for information, and consume nearly 30 percent of their time reading, writing and responding to emails.
SolvePath helps companies improve employee productivity and job performance by accelerating and simplifying access to internal corporate knowledge. It enables users to ask questions in natural language, explore topics and find experts directly from their organizations' existing email, instant messaging or internal social networks. In addition, SolvePath also integrates with popular social business networks such as Yammer, with whom they have a technology partnership, and LinkedIn©. Senexx also offers custom integrations with other leading CRM, knowledge management and social business software platforms to help companies build on the investments of these systems.
"In many organizations, finding a specific piece of internal information or even a subject matter expert can be a slow and frustrating experience. On the public web, there are tools like Quora that can answer users' questions, but that hasn't been the case for internal corporate systems," said Zeevi Michel, CEO and co-founder of Senexx. "With SolvePath, corporate employees now have a powerful and accurate tool for answering their questions and finding experts so they can perform their jobs more efficiently and effectively."
Natural language processing and text analytics
SolvePath's semantic search and text analysis capabilities allow users to ask questions in a natural style, without the syntax limitations or overly broad results of a typical keyword search. Knowledge-routing algorithms find the most reliable answer for each question and immediately notify internal experts that can provide further guidance on specific topics. SolvePath automatically tags questions and answers, updates internal expert rankings, and can quickly update expert profiles by connecting to LinkedIn and Yammer profiles. The result is an easy-to-use solution that provides immediate business benefits across a wide range of corporate functions such as sales, pre-sales, customer support, professional services and more.