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Plum Voice rebrands, launches new website

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Plum Voice rebrands, launches new website

Plum Voice has rebranded and launched a new responsive website (www.plumvoice.com) to improve the customer experience and better package the company's comprehensive, award-winning suite of IVR (Interactive Voice Response) and communication technology products.

Plum's solutions have advanced over the last few years into a wide-ranging product offering that meets the diverse and ever-evolving communication needs of businesses in all industries. Accordingly, the company has consolidated all its products under the Plum Voice umbrella.

"The scope of Plum's product features and platforms has expanded to solve the problems facing so many diverse companies that need to automate calls. It was time we rebranded to express the breadth of our capabilities," said Plum Voice CEO Andy Kuan. "We're the only pure-play IVR vendor to offer flexibility in both how our customers deploy an IVR solution (onsite or in the cloud) as well as how they create their IVR solutions (writing VoiceXML code, using a GUI tool or having Plum Professional Services do the development). With all products under the Plum Voice banner, it's easier for customers to find and leverage every available Plum tool and platform."

Plum Voice's rebranded product suite includes:

  • Plum DEVBuild without bounds. Plum DEV provides direct access to the core Plum IVR, SMS and VoiceTrends call analytics technology platforms.
  • Plum FusePowerful enough to unify communications (IVR, email, SMS, Twitter and Facebook), yet easy to use because of its innovative and accessible toolset. Plum Fuse bridges the gap between power and simplicity.
  • Plum iOn (Integrated ONsite)Bring the scalability and flexibility of Plum IVR on-premise, with remote monitoring and help from Plum's support experts.
  • Plum SurveyCreate one survey and deploy it over phone, web, social and mobile mediums. Provide access to everyone, no matter where they are, for more respondents and more data.

Plum DEV, Plum Fuse and Plum Survey are cloud-based services. Plum guarantees 100% uptime on all cloud-based platforms, backed with PCI Level 1 security, disaster recovery, three interconnected data centers, unlimited scalability and continuous updates.