Kaiser Permanente Wins Six Awards for Digital Excellence
OAKLAND, Calif., Dec. 5, 2013 /PRNewswire/ Kaiser Permanente has received six prestigious awards recognizing its use of digital tools to engage consumers in managing their health care and to enable employees to deliver high quality care.
The health care organization won five 2013 eHealthcare Leadership awards, including the highest honor for Organizational Commitment, and the 2013 Hospital Website Transparency Award with Distinction, selected by the Utilization Review Accreditation Commission and The Leapfrog Group.
Kaiser Permanente was one of only five health care organizations recognized for eHealthcare Leadership Organizational Commitment and the only health care organization recognized in its category. The top award distinguishes Kaiser Permanente for its commitment to using online and mobile technologies to support its mission of total health through consumer and employee engagement.
"Technology is in our DNA," said Wendy Lee, senior vice president for Digital Health Technology and Strategic Initiatives at Kaiser Permanente. "Harnessing it for care providers is just one part of providing patient-centered care. Empowering our members to manage their health care anytime, anywhere completes the health care ecosystem."
The 2013 Hospital Website Transparency Award with Distinction identified Kaiser Permanente's Quality website as an outstanding tool to promote transparency of quality measures in a manner that is useful and user-friendly for consumers.
"We realized early on that digital engagement was an important piece of our integrated care model," said Christine Paige, senior vice president for Marketing and Internet Services at Kaiser Permanente. "Whether by providing convenient tools that make it easy for members to manage their health care or by providing prospective members with user-friendly websites that help them make their health care choices, technology puts consumers at the center of their health care."
Kaiser Permanente's personal health record, My Health Manager on kp.org, won a Platinum eHealthcare Leadership award for Best Patient Access and Convenience. Linked to Kaiser Permanente HealthConnect, the organization's comprehensive electronic health record system, My Health Manager connects members to their health care providers and their health information. More than 4.4 million members are registered to use My Health Manager, which enables members to access their health records, view lab test results, email their physicians, order prescriptions and make, change and cancel appointments for themselves or for family members.
"Members want more value from their health care than ever before," said Paige. "Our digital tools make it easier for them to maximize their investment by connecting them to every aspect of their care, which ultimately leads to better health."
So far this year members have used My Health Manager to:
- View more than 26 million test results
- Send more than 11 million emails to their care providers
- Refill more than 10.8 million prescriptions
- Schedule more than 2.8 million appointments
In addition to these top awards, Kaiser Permanente was recognized by eHealthcare Leadership for: