Exchanging HipTix?

[givesmevoice]

I bought a HipTix ticket for Indian Ink, and am not sure I'll be able to make the performance now. (I bought it before getting my second job, which is what the potential conflict is with.) Has anyone had any luck exchanging HipTix for another performance, and what did you have to do? (I am able to go to the box office, if that's a suggestion anyone has.)

Thanks for any help!

[TalkinLoud]

I've done it before by just going to the box office.

[nasty_khakis]

I've done it a couple of times just by calling. They've never once even questioned why or hassled me. It's always a "no problem! What date would you like to attend?"

[givesmevoice]

Thanks! I'll call Roundabout and see if they can switch them for me.

[Mr. Musical]

I've been trying to exchange my HipTix for The Real Thing and they haven't been letting me.

[givesmevoice]

I just called Roundabout and was told that the only thing I can do is past date the ticket, which I don't have a problem with, but I'd rather know for sure what day I'm seeing the show.